Returns / Exchange !

At NyKaa.Pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Return & Exchange Eligibility

You may request a return or exchange if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item is missing from your order.

To be eligible, you must contact us within 24 hours of receiving your order.

Return Conditions

To qualify for a return or exchange:

  • The product must be unused and in its original condition.
  • The original packaging, labels, and accessories (if any) must be intact.
  • Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Opened or used skincare products
  • Opened cosmetics and makeup
  • Personal care and hygiene products
  • Perfumes and fragrances that have been used
  • Products damaged due to misuse or improper handling by the customer

Return & Exchange Process

  1. Contact our customer support within 24 hours of receiving your order.
  2. Provide your order number along with clear photos of the product and packaging.
  3. Our team will review your request and guide you through the return or exchange process.
  4. Once approved, your replacement will be processed as quickly as possible.

Refunds

Refunds are only issued when a replacement product is unavailable or in circumstances approved by NyKaa.Pk.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support team. We are committed to resolving your concerns quickly and fairly.

Thank you for shopping with NyKaa.Pk. We appreciate your trust and strive to provide the best shopping experience.